Corporate & Commercial

Ferbrache & Farrell LLP’s corporate department offers full service corporate, banking and commercial cover and is able to advise on all aspects of Guernsey corporate and commercial law, including banking and finance, regulatory, investment funds, asset management and listings on The International Stock Exchange (TISE).

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22 March 2024
News
In April 2022, the Capacity (Bailiwick of Guernsey) Law, 2020 (the “Law”) came into force, enabling a person (“Donor”)  to appoint an Attorney (or Attorneys)…
Dispute Resolution

The dispute resolution department at Ferbrache & Farrell LLP has vast experience of local and international litigation and dispute resolution generally, gained from acting in complex local and international high-value disputes, both in Guernsey and throughout the world.

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22 March 2024
News
In April 2022, the Capacity (Bailiwick of Guernsey) Law, 2020 (the “Law”) came into force, enabling a person (“Donor”)  to appoint an Attorney (or Attorneys)…
Property

The Guernsey property department is dedicated to providing tailored solutions that meet and exceed clients’ expectations. In addition, the property department provides support to colleagues in the corporate and dispute resolution departments on real estate-related technical points of law.

Latest Insight
22 March 2024
News
In April 2022, the Capacity (Bailiwick of Guernsey) Law, 2020 (the “Law”) came into force, enabling a person (“Donor”)  to appoint an Attorney (or Attorneys)…
UK Real Estate

We are delighted to help in relation to providing legal advice for real estate in England and Wales. We listen. We learn what your needs are. We proactively respond. Whether it’s personal or commercial property, we always provide sound and pragmatic advice, adding value to the transaction.

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10 July 2024
News
In June 2024, The Law Society released the 5th edition of the TA6 Property Information Form. This updated form aligns with the National Trading Standards…
Private Client

Our services for private client matters include the drafting of realty and personalty wills, obtaining Grants of Probate, acting as professional executors and assisting foreign lawyers who have requirements in this jurisdiction.

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22 March 2024
News
In April 2022, the Capacity (Bailiwick of Guernsey) Law, 2020 (the “Law”) came into force, enabling a person (“Donor”)  to appoint an Attorney (or Attorneys)…

Introduction

Legal advice for Real Estate in England & Wales

We are delighted to help in relation to providing legal advice for real estate in England and Wales. We listen. We learn what your needs are. We proactively respond. Whether it’s personal or commercial property, we always provide sound and pragmatic advice, adding value to the transaction.

Our UK Real Estate team specialises in advising on all aspects of security work for private offshore banks and individual investors in the refinance of English property portfolios and any associated advice relating to residential English property, including investment buy-to-let property, new build developments, new lease work and work to rectify and extend old leases.

Expertise

Areas of advice

Typical examples of our assistance includes:

  • Acting for private lenders and private banks on the preparation of reports on title
  • Auction sale/purchase and preparation of purchase packs
  • Buy-to-let investment work for all companies (UK & offshore) and private individuals
  • Buying and selling all English property
  • UK de-enveloping property transfers
  • All non-contentious leasehold matters including lease extensions, remortgaging/refinancing and equity release work
  • Refinance of property portfolios for all companies (UK & offshore) and private individuals
  • All English residential property work including specific advice on boundaries, restrictive covenants or other specific issues such as rectification of defects in title, etc.
  • Matrimonial and co-habitation transfers or sales of UK property
  • Testamentary dispositions of English property (transfers, assents, sales)
  • New build development/off plan purchases
  • Residential development work, including site acquisitions, development set-up and plot sales (overages, options and conditional contracts)
  • Affordable housing (shared ownership, shared equity) purchases
  • Tenancy agreements
  • Licences to occupy
  • Licences to alter, sub-let or assign
  • Property investment, buy-to-let and second homes, holiday homes, pied a terres
  • Title reviews
  • Representing borrowers on real estate secured financing work
  • Representing banks and lenders on real estate secured financing work
  • Commercial UK Real Estate
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Useful contacts

For your information and convenience we have complied a list of some useful links of various professional bodies which you may come across and which are associated with residential property in the UK. The list is not definitive but hopefully the glossary goes some way towards providing you with a helpful insight as to who deals with what…

 

Legislation, regulation and guidance

 

Corporate Bodies

 

Qualification Bodies

 

Associations

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Pricing

F&F Conveyancing (England and Wales) – Regulatory Price and Service Information

We handle all legal matters relating to the sale and purchase of freehold and leasehold property in England and Wales. We also advise on the myriad legal issues that arise out of the ownership or management of residential property.

We provide a personal, expert and effective service to everyone from first-time buyers to those well experienced in property ownership. We also advise on unregistered land.

We deal with all aspects of security work for private offshore banks and individual Investors in refinance of property portfolios. We also deal with all work relating to residential property, including investment buy-to-let property, new build purchases, new lease work and work to rectify legal defects in freehold properties and also defective leases.

We take great care to explain fully all aspects of the purchase, the sale, the refinance or equity release (as the case may be), the mortgage and the survey, and the wider implications of property ownership.


Price and service information

Our residential team is led by Anna Douglass, Counsel who is a senior Solicitor and highly respected property specialist who has worked in this legal marketplace for over 20 years.

Anna Douglass is supported by Alastair Hargreaves, Solicitor and Advocate.

The property team is comprised of individuals representing the full range of professional qualifications experience, including Partners, Solicitors and secretaries. This enables us to ensure that work can be carried out at the appropriate level, depending on the circumstances of the case. Matters are always Partner-supervised, providing our clients with additional reassurance and the benefit of a senior point of contact throughout.

We pride ourselves on offering a high quality, efficient and personal service, covering every degree of complexity of English property work. As such, we can provide buyers, sellers and lenders with peace of mind that every aspect will be handled by appropriately trained and experienced professionals in an efficient and expert manner.

 

Fees

No two property transactions are the same; and we do not adhere to the “one size fits all” model of performing our work or estimating our fees.

We also have significant experience in all other areas of residential property work including easements, covenants, boundaries and transactions involving unregistered land. This wider expertise enables us to add further value to the service we can provide.

Further information about the team, including biographies, can be viewed here.

 

Regulatory Background

This note has been prepared in order to meet the Solicitors Regulation Authority’s (SRA) requirements for “price transparency” which are designed to inform consumers:

  • about the basis upon which we estimate and charge fees and;
  • of our typical charges for leasehold and freehold sales and purchases.

As stated above, no two property transactions are the same; and we do not adhere to the “one size fits all” model of performing our work or of estimating our fees.

We do not estimate or charge solely based on the price of a property.

We do not offer “conditional” (no sale no fee) residential conveyancing services.

We prefer to have a detailed discussion with potential clients before we give an estimate of our fees for any matter, so that the estimate that we then give will be well-informed, realistic and transparent.

More about the SRA price transparency rules can be found: https://www.sra.org.uk/solicitors/resources/transparency/transparency-price-service/

 

The following facts and figures are therefore provided for the purpose of complying with the SRA’s Transparency Rules. They are not fixed estimates and we reserve the right to increase or decrease any estimate that you may choose to calculate based upon what follows, once we have discussed a particular matter with you.

 

Basis of charging in residential conveyancing matters

In dealing with residential conveyancing matters, we will charge what is fair and reasonable in all the circumstances taking into account various factors, but principally the time spent on the matter.

These charges will be subject to VAT. The current rate of VAT is 20%. In terms of applicability of VAT, if you are a consumer or business client resident inside or outside the EU and you are engaging us for residential property work (to buy or sell land/property or in any way change its ownership structure), then UK VAT will be applied to your bill for our fees and disbursements as it is a ‘land-related’ service. The VAT is applied on the basis of where the property is – not where the client is resident, or whether the client is an individual consumer or a business.

Any disbursements relating to the work will also be payable. Disbursements are costs related to the matter which we pay on behalf of our clients. We will usually ask you to send us funds on account before we incur the cost of disbursements on your behalf.

At the outset of a matter we will give you a clear estimate of the fees that we expect to charge. We will normally express our estimate as “not less than £x and not more than £y”.

This is because, after our initial discussion of the transaction with you, we will have a well-informed idea of the amount of time that we are going to have to spend and the fees we are therefore certain to charge; but we (and you) should also allow (and budget) for the possibility that we will spend more time and charge more fees because unforeseen matters may arise.

We will reserve the right to increase our estimate if the matter turns out to be more complex and time-consuming than envisaged by the upper level of our original estimate.

If you decide to instruct us then we will (as we must) inform you as soon as we become aware of the possibility that our estimate has to be revised.

We stress again that we always wish and prefer to spend a reasonable amount of time discussing a matter (a sale, a purchase or a re-mortgage) with you before we give you an estimate of our fees. This means that the estimate that we give you at the outset (which you can then accept or decline) will be well-informed, transparent and realistic; and this is in your interests and ours.

Where appropriate, in some instances, when for example, we deal with multiple but similar instructions from the same client, we may offer a fixed fee quote.

Our team’s current standard hourly rates for residential conveyancing in England and Wales are as follows (exclusive of VAT):

Partners£450 plus VAT
Senior Solicitor£395 plus VAT
Legal Assistant£295 plus VAT

These rates may be increased depending on the complexity and the circumstances of the transaction.

 

Timescales

The speed of a sale or purchase (or re-mortgage) of a residential property is affected by numerous factors including the co-operation of the other parties and their advisers, the preparation of a comprehensive pre-sale bundle (or lack of one), the state of a market, related transactions in a “chain”. We will be able to give you a realistic timescale for the completion of your matter once we have discussed the details with you

 

Sale of a freehold residential property

Fees

Our fee estimate will be based upon the time that we think we are likely to spend on the matter, and will cover all of the work required to complete the sale of your property.

The exact total cost of carrying out a residential freehold sale will depend on the individual circumstances of the matter. For example, there may be a need for seniority due to the complexity of the property, the value of the property, or any risk or urgency in the matter. We stress that we prefer to discuss a matter with you well in advance, before giving you a firm and transparent estimate.

As a general guide, we have found in practice that dealing with a straightforward UK residential freehold property sale typically leads to an overall charge falling within a range of 0.35% – 0.5% of the value of the property, plus VAT. However, we would not normally accept instructions to act in such a matter where the minimum fee was to be less than £1,500 plus VAT and disbursements.

Our fee estimate assumes that:

  • this is a standard transaction and that no unforeseen matters arise including for example (but not limited to) a defect in title which requires remedying prior to completion or the preparation of additional documents ancillary to the main transaction;
  • title is registered under one title number;
  • the transaction is concluded in a timely manner and no unforeseen complications arise;
  • all parties to the transaction are co-operative and there is no unreasonable delay from the parties providing documentation;
  • no indemnity policies are required. Additional disbursements may apply if indemnity policies are required;
  • the property is not sold at auction or by sub-sale;
  • it is not a probate sale.

The presence of or divergence from each of these factors may lead to our estimate of fees heading towards the upper levels of the range mentioned above.

 

Disbursements

On a freehold sale your disbursements will include:

  • CHAPS transfer – £15 plus VAT (you may wish to allow for two CHAPS transfers);
  • HM Land Registry official copies – you should allow up to £50.00 for HM Land Registry official copies.

 

Tax

You will have to seek separate advice from a tax adviser on the taxes and any tax implications that may apply to you on your sale. We do not advise on tax.

 

Purchase of a freehold residential property

Fees

Our fee estimate will be based upon the time that we think we are likely to spend on the matter, and will cover all of the work required to complete the purchase of your property, including dealing with registration at the HM Land Registry and dealing with the payment of Stamp Duty Land Tax (Stamp Duty), if the property is in England, or Land Transaction Tax (Land Tax) if the property you wish to buy is in Wales.

Our fee estimate will also cover acting for your mortgage lender if they instruct us.

The exact total cost of carrying out a residential freehold purchase will depend on the individual circumstances of the matter. For example, there may be a need for seniority due to the complexity of the property or any risk or urgency in the matter. We stress that we prefer to discuss a matter with you well in advance before giving you a firm and transparent estimate.

As a general guide, we have found in practice that the amount of time required to be spent by us in dealing with a straightforward residential freehold property purchase typically leads to an overall charge falling within the range of 0.35% – 0.5% of the purchase price, plus VAT. However, we would not normally accept instructions to act in such a matter where the minimum fee was to be less than £2000 plus VAT and disbursements.

Our fee estimate assumes that:

  • this is a standard transaction and that no unforeseen matters arise including for example (but not limited to) a defect in title which requires remedying prior to exchange or completion or the preparation of additional documents ancillary to the main transaction;
  • title is registered under one title at the HM Land Registry;
  • the transaction is concluded in a timely manner and no unforeseen complications arise;
  • all parties to the transaction are co-operative and there is no unreasonable delay from the parties providing documentation;
  • no indemnity policies are required. Additional disbursements may apply if indemnity policies are required;
  • the property was not / will not be bought at auction or by sub-sale;
  • you do not require a bespoke declaration of trust or co-ownership agreement;
  • the property is not being sold as part of a “matrimonial” process or following an order of the court;
  • your mortgage lender does not appoint a separate firm of solicitors to act on their behalf.

The presence of or divergence from each of these factors may lead to our estimate of fees heading towards the upper levels of the range mentioned above.

 

Disbursements

On a freehold purchase your disbursements will include:

Search fees – we suggest allowing up to £500 for these. The quantity (and cost) of searches that we undertake will vary depending on the location and type of the property.

Typical Searches Packs include:

Official Local Authority Search (Includes CON29R & LLC1)£190.50 (inc.VAT)
Drainage & Water Search CON29DW£67.40 (inc.VAT)
Groundsure – Homebuyers Report (Residential)£61.20 (inc.VAT)
ChancelCheck£24.00 (inc.VAT)
Question 22 – Common Land/Town/Village Green£31.08(inc.VAT)
Search of the Index Map£4.90 (inc.VAT)

NB: There may be other searches applicable based on specific location such as mining, infrastructure, HS2 etc. We will advise you more specifically on these once we know the Property address.

HM Land Registry Registration fees – these can vary from between £40 to £910 depending on the value of the property involved and whether or not a first registration or a transfer of part is involved.

CHAPS transfer fees – £15 plus VAT we suggest allowing for two CHAPS transfer fees and VAT

 

Tax

We will advise you on the basic amount of Stamp Duty Land Tax (or Land Transaction Tax if the property you wish to buy is in Wales) that you will have to pay.

You will have to seek separate advice from a tax adviser on other taxes that may apply to you on your purchase.

You will find a useful SDLT tax calculator here

For non-UK resident Buyers a surcharge of 2% has been introduced (and added to the prevailing standard rates of the SDLT) from 1 April 2021. You will also have to pay a 3% higher rate for additional dwellings/buy to lets etc. We will evaluate the position with you as appropriate.

There are different rules for a corporate body purchasing residential property for more than £500,000. We will evaluate the position with you as appropriate.

NB: Our fee estimate will not include time and costs (including disbursement of counsel’s fees) in advising you upon reliefs and exemptions from Stamp Duty Land Tax (or Land Transaction Tax) and less straightforward returns where more specialist SDLT tax advice may need to be sought from a tax adviser.

 

Sale of a leasehold residential property

Fees

Our fee estimate will be based upon the time that we think we are likely to spend on the matter, and will cover all of the work required to complete the sale of your property.

The exact total cost of carrying out a residential leasehold sale will depend on the individual circumstances of the matter. For example, there may be a need for seniority due to the complexity of the property, the value of the property, or any risk or urgency in the matter. We stress that we prefer to discuss a matter with you well in advance before giving you a firm and transparent estimate.

As a general guide, we have found in practice that dealing with a straightforward UK residential leasehold property sale typically leads to an overall charge falling within the range of 0.45% – 0.5% of the sale price, plus VAT. We would not normally accept instructions to act in such a matter where the minimum fee was to be less than £2,000 plus VAT and disbursements.

Our fee estimate assumes that:

  • this is a standard transaction and that no unforeseen matters arise including for example (but not limited to):
    • a defect in title which requires remedying prior to completion or;
    • the preparation of additional documents ancillary to the main transaction such as a deed of variation of lease, a lease extension or acquisition of the freehold (statutory or negotiated), a licence for alterations;
  • title is registered under one title number at HM Land Registry;
  • the transaction is concluded in a timely manner and no unforeseen complications arise;
  • all parties to the transaction are co-operative and there is no unreasonable delay from the parties providing documentation;
  • your landlord(s) and management company(ies) is / are co-operative and there is no unreasonable delay in their providing documentation;
  • no indemnity policies are required. Additional disbursements may apply if indemnity policies are required;
  • the property is not sold at auction or by sub-sale;
  • the transaction is not a “probate sale”.

The presence of or divergence from each of these factors may lead to our estimate of fees heading towards the upper levels of the range mentioned above.

 

Disbursements

On a leasehold sale your disbursements will include:

  • CHAPS transfer fees – £15 plus VAT we suggest allowing for two CHAPS transfer fees;
  • HM Land Registry official copies – you should allow up to £50.00 for HM Land Registry official copies;
  • Management pack from your landlord or managing agent – these amounts vary widely depending on the management arrangements for the block and the managing agency or landlord involved. We have seen fees as low as £250 plus VAT and we have seen them as high as £750 plus VAT;
  • If your lease requires licence to assign or a deed of covenant then it is likely you will need to pay fees to the landlord or their solicitor or their agents for producing these documents. These fees vary widely. We have seen them as low as £250 plus VAT and we have seen them as high as £1,500 plus VAT. We suggest allowing up to £1,500 plus VAT.

 

Tax

You will have to seek separate tax advice on the taxes that may apply to you on your sale. We do not advise on tax.

 

Purchase of a leasehold residential property

Fees

Our fee estimate will be based upon the time that we think we are likely to spend on the matter, and will cover all of the work required to complete the purchase of your new home, including dealing with registration at the Land Registry and with the landlord, dealing with the payment of Stamp Duty Land Tax (Stamp Duty) if the property is in England, or Land Transaction Tax (Land Tax) if the property you wish to buy is in Wales. Our fee estimate will also cover acting for your mortgage lender if they instruct us.

The exact total cost of carrying out a residential leasehold purchase will depend on the individual circumstances of the matter. For example, there may be a need for seniority due to the complexity of the property, the value of the property, or any risk or urgency in the matter.

We stress that we prefer to discuss a matter with you well in advance before giving you a firm and transparent estimate.

As a general guide, we have found in practice that the amount of time required to be spent by us in dealing with a straightforward UK residential leasehold property purchase typically leads to an overall charge falling within the range of 0.35% – 0.5% of the purchase price, plus VAT. However, we would not normally accept instructions to act in such a matter where the minimum fee was to be less than £2000 plus VAT and disbursements.

Our fee estimate assumes that:

  • this is a standard transaction involving the purchase of an existing lease; and that no unforeseen matters arise including for example (but not limited to): a defect in title which requires remedying prior to exchange or completion or; the preparation of additional documents ancillary to the main transaction such as a deed of variation of lease, a lease extension or acquisition of the freehold (statutory or negotiated), a licence for alterations;
  • title is registered under one title number at HM Land Registry;
  • the transaction is concluded in a timely manner and no unforeseen complications arise;
  • all parties to the transaction are co-operative and there is no unreasonable delay from the parties providing documentation;
  • the seller’s landlord(s) and management company(ies) is / are co-operative and there is no unreasonable delay in their providing documentation;
  • no indemnity policies are required. Additional disbursements may apply if indemnity policies are required;
  • the property was not / will not be bought at auction or by sub-sale;
  • you do not require a bespoke declaration of trust or co-ownership agreement;
  • the property is not being sold as part of a “matrimonial” process or following an order of the court;
  • your mortgage lender does not appoint a separate firm of solicitors to act on their behalf.

The presence of or divergence from each of these factors may lead to our estimate of fees heading towards the upper levels of the range mentioned above.

 

Disbursements

On a leasehold residential property purchase your disbursements will include:

  • Search fees – we suggest allowing up to £600 for these. The quantity (and cost) of searches that we undertake will vary depending on the location and type of the property.

Typical Search Pack includes:

Official Local Authority Search (Includes CON29R & LLC1)£190.50 (inc.VAT)
Drainage & Water Search CON29DW£67.40 (inc.VAT)
Groundsure – Homebuyers Report (Residential)£61.20 (inc.VAT)
ChancelCheck£24.00 (inc.VAT)
Question 22 – Common Land/Town/Village Green£31.08(inc.VAT)
Search of the Index Map£4.90 (inc.VAT)

NB: There may be other searches applicable based on specific location such as mining, infrastructure, HS2 etc. We will advise you more specifically on these once we know the Property address.

HM Land Registry Registration fees – these can vary from between £40 to £910 depending on the value of the property involved and whether or not a first registration or a transfer of part is involved. Here is a link to the relevant fee scale

 

CHAPS transfer fees – £15 plus VAT we suggest allowing for two CHAPS transfer fees and VAT

Fees payable to the landlord or the managing agent after completion, to “register” your ownership (and any mortgage) with them. These fees are so called “notice fees” and vary widely. We suggest allowing for up to £125 plus VAT for each notice.

There may also be fees for obtaining a new share / membership certificate in a freehold company or a management company. These fees vary widely. We suggest allowing for up to £500 plus VAT for these items.

Whilst not technically disbursements, we suggest remembering that service charges and ground rent will likely be a factor in your purchase and will be apportioned on the completion of your purchase. You may have to reimburse the seller for any service charges or ground rent that they have paid “in advance”. We will deal with such apportionments at completion and will advise you of the same.

 

Tax

We will of course advise you on the basic amount of Stamp Duty Land Tax (or Land Transaction Tax, if the property you wish to buy is in Wales) that you will have to pay. You will have to seek separate advice from a tax adviser on other taxes and implications that may apply to you on your purchase.

You will find a useful SDLT tax calculator here.

For non-UK resident Buyers a surcharge of 2% has been introduced (and added to the prevailing standard rates of the SDLT) from 1 April 2021. You will also have to pay a 3% higher rate for additional dwellings/buy to lets etc. We will evaluate the position with you as appropriate.

There are different rules for a corporate body purchasing residential property for more than £500,000. We will evaluate the position with you as appropriate.

NB: Our fee estimate will not include time and costs (including disbursement of counsel’s fees) in advising you upon reliefs and exemptions from Stamp Duty Land Tax (or Land Transaction Tax) and less straightforward returns where more specialist SDLT tax advice may need to be sought from a tax adviser.

 

Other relevant information in relation to service and price information

Please also see our standard terms and conditions.

Please also see our privacy notice.

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Complaints

Complaints Procedure (England and Wales real estate)

We strive to give you the very best possible service.

However, if at any point you become unhappy or concerned about the service you have received from us, then you should inform us immediately, so that we can do our best to resolve the issue for you.

In the first instance, it may be helpful for you to contact the fee earner who is directly involved and working on your transaction to discuss your concerns and we will do our best to resolve any problems at this stage.

If however you feel, you would like to discuss your concerns more formally make a formal complaint, then may we please ask you to follow the steps below and we will do our best to resolve the problem:

Please contact the managing partner Alastair Hargreaves in writing:

By email: Alastair.Hargreaves@ferbrachefarrell.com; or

By post: Ferbrache & Farrell LLP
Somers House
Rue Du Pre
St Peter Port
Guernsey. GY1 1LU

and your complaint will be acknowledged within three working days.

If we have to change any of the timescales set out below, we will let you know and explain why.

What will happen next?

  1. We will send you a letter/email acknowledging your complaint within three working days of receiving it. We may ask you to clarify or explain any details, and/or suggest a meeting at this stage.
  2. We will then investigate your complaint, examining the relevant file and speaking with members of staff as appropriate.
  3. If appropriate, we will then invite you to meet or to speak with the Managing Partner or another Senior Partner over the telephone to discuss and, we hope, to resolve your complaint. We should be in a position to do this no longer than fourteen days after first receiving your complaint.
  4. Following that discussion we will write to you to confirm what took place and any suggestions we have made or solutions that have been agreed with you.
  5. If you would prefer not to meet or speak over the telephone, or if it is not practical or appropriate, or if we cannot arrange it within an acceptable timescale, we will write fully to you setting out our views on the situation and any suggestions we may have to resolve it. We should be in a position to do this within eight weeks of receiving your complaint.
  6. At this stage, if you are still not satisfied, please contact us again to explain why you remain unhappy with our response and we will consider your comments. Depending on the matter we may at this stage arrange for another Partner to review the decision.
  7. We will write to you again within fourteen days of receiving your request for a review setting out our final position on your complaint and explaining our reasons.
  8. If you are still not satisfied, you can then contact the Legal Ombudsman by post at PO Box 6806, Wolverhampton WV1 9WJ, by telephone on 0300 555 0333, or by e-mail to enquiries@legalombudsman.org.uk. Any complaint to the Legal Ombudsman must usually be made within six months of your receiving a final written response from us regarding your complaint. Further information and guidance is available on the Legal Ombudsman’s website at www.legalombudsman.org.uk.

Please note that the Ombudsman deals only with concerns about the level of service received.

Where there are more serious concerns that a Solicitor or Solicitor’s firm has been involved in professional misconduct then contact can also be made to the Solicitors Regulation Authority, the regulator of Solicitors and Solicitor firms in England and Wales. This could be for quite unusual and serious acts of misconduct such as dishonesty, taking or losing client’s money or treating you unfairly because of your age, a disability or other characteristic. As we do not anticipate any such problems arising, we would ask that you notify the matter supervisor straight away if you have any such concerns. You can find out more about the Solicitors Regulation Authority including their contact details and professional conduct rules on their website: www.sra.org.uk

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